Human Resources

9 Steps to Improving the Working Environment Customer service representatives (CSRs) have a very important role to play in your company. Anyone that interacts with customers or patients should have strong customer service skills that reflect your company and brand and also positively impact the customer experience.  While you may not have CSRs who work in a call center environment, these nine areas are worth reviewing for anyone who interacts with your clients, ie- anyone in your

By: Angelica Bryant, Marketing Content Coordinator for American Breast Care This post was originally published in Essential Advantage Third Quarter 2019.   With social media feeds full of lavish “me time” get-a-ways, spa-quality bubble baths and exceptionally plated cuisine, it’s no wonder people have begun to associate self-care with indulgence and perfection. In a society where schedules are jammed packed, who has time for such luxuries? In actuality, wellness

In a recent HME Newspoll, the vast majority of respondents said they pay non-clinical staff more than the federal minimum wage of $7.25 an hour. “Non-clinical staff” includes front-line employees that interact with customers on a daily basis, such as customer service reps and delivery technicians. Providers say that not only do these employees have stressful roles, but they also set the tone for patient experience.  “They are the ones that deal with the public

We are in the middle of Breast Cancer Awareness month. Breast Cancer awareness is everywhere, and for good reason. However, awareness isn't enough. Each woman's journey with breast cancer is different. Employers can play an important role in advancing the fight against breast cancer.  Employers can promote a better understanding of the distinctions of breast cancer by encouraging employees to share their stories. Be creative with fundraising. Go beyond the national fundraisers and

While you’re taking care of your clients, who’s tending to your company’s human resources (HR) compliance? Taking the necessary steps to ensure your business is HR compliant might seem like a no-brainer, but with all of the responsibilities you hold as a business owner, compliance can easily slip through the cracks. HR noncompliance is costly in many ways, and a minor error can escalate into inaccuracies and oversights that jeopardize your entire operation. HR compliance

What does a bookkeeper do? The role of a bookkeeper is to enter, categorize, review, and reconcile transactions in a company's accounting system. Having sales and expense data properly categorized enables business owners to see where they are spending and making money. Historically, a bookkeeper would receive a list of entries or transactions in the form of receipts, emails, bank statements, credit card statements, invoices, loan documents, etc. and assign them to different accounts based

By: Miriam Lieber, President, Lieber Consulting, LLC Employee appreciation builds a strong team. When I saw the topic for this issue’s article of Essential Advantage, I could not stop thinking about it. I couldn’t agree more with the statement that employee appreciation builds a strong team and I will explore why in this article. EMPLOYEE AND EMPLOYER DISPARITY IN APPRECIATION In Chip and Dan Heath’s book, The Power of Moments, they write about a simple statement of recognition