Customer Engagement Strategies Revenue Rewards in the Digital Age

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Louis Feuer will present "Customer Engagement Strategies: Revenue Rewards in the Digital Age" at VGM's Heartland Conference in the Women's Health Track sponsored by Essentially Women. Louis is a familiar face at the Heartland Conference and we are excited to introduce him to the Essentially Women membership community.

Meet Louis

Louis Feuer, MA, MSW is President of Dynamic Seminars & Consulting. Louis has been training and educating the healthcare industry for close to 35 years. He has been a social worker/case manager, referral source, hospital administrator and the director of professional development for one of the nation’s largest home care companies. Louis has presented sales, marketing and customer service programs in almost every area of the healthcare industry. His video lecture series, Take Me to the Top is now available for purchase without subscription fees. Louis training programs are used by American Health Insurance Plans for all their customer service training and certification courses. He has published hundreds of articles in such journals as the Journal of Hospital Marketing, the Retail Pharmacist, The Case Manager Magazine, HomeCare Magazine and the list goes on.  He provides business strategies to businesses throughout the healthcare industry. He has published several hundred articles on professional development issues and for almost 20 years had a monthly column in HomeCare Magazine. Louis is the creator of Our Comment Center a 24/7 online program for listening to referral sources and patients. Previously for 7 years Louis served on the National Accreditation Review Committee for HQAA having reviewed thousands of surveyor reports.  He was also recognized as the top presenter at the 2016 conference for the National Home Infusion Association.

He has lectured throughout the US, Canada and Europe. He is best known in the industry for his dynamic, straightforward, entertaining and insightful programs that have been a part of Heartland Conferences since its inception. With more than 35 years of healthcare industry experience Louis provides straightforward, easy to use strategies for improving sales, operations and marketing. Louis also recently now created a corporate gift division of Dynamic Seminars (www.aspecialcreation.com).

Session Overview:

With the increase in digital communications, engaging the customer in a more personal way has challenged companies throughout the country.  This dynamic session is about meeting that challenge.  It is about sending companies on a new mission. This session will address the future and our ability to hold on to our customers with an approach to engaging them in what we offer, who we are and how we can make a difference in their lives. Gallup research center studied the value of the engaged customer and this program addresses what they learned about customers who are similar to ours in the homecare industry.  The content of this session will focus on what customers want most from those they do business with, and what you can expect from a fully engaged customer in helping you build and retain business.  This program brings you a unique picture of a new mission for your company as compete in the age of digital selling. Disregarding the content of this program will cost you money in the future. See examples of totally engaging marketing signage.

Essentially Women members who are interested in registering for the Women's Health Track at VGM's Heartland Conference, should follow the registration link below. Upon registration, attendees should enter the promo code: EW2018 to receive discounted pricing. The Women's Health Track will be held Wednesday, June 20, 2018 through the evening of Thursday, June 21, 2018. Looking forward to seeing you in June!

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