How to Improve Customer Service Representatives' Phone Performance

Home Blog How to Improve Customer Service Representatives' Phone Performance

9 Steps to Improving the Working Environment

Customer service representatives (CSRs) have a very important role to play in your company. Anyone that interacts with customers or patients should have strong customer service skills that reflect your company and brand and also positively impact the customer experience. 

While you may not have CSRs who work in a call center environment, these nine areas are worth reviewing for anyone who interacts with your clients, ie- anyone in your business! Each one can be applied outside of a call center environment.

Read the full article from HomeCare Magazine

0 comments

Back to Top